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What to Expect
If you are new to massage, we recommend to start with deciding what type of massage you want. There are many types of massage techniques and they all have different effects on the body. We offer massage sessions that can help with stress, pain or more specific problem areas and musculoskeletal conditions.
prior to your appointement
To ensure your session goes smoothly, please arrive 5 minutes before your appointment start time. Complete the digital intake form and health screening prior to arrival. Plan ahead for where to park. Metered street parking is available and there are two free city parking lots within walking distance.
when you arrive
Ring the doorbell and our receptionist will be there to greet you. After checking in, your massage therapist will guide you to the massage treatment room. The therapist will then review health history, injury or areas of concern and offer instructions for how to disrobe/undress and lie on the heated table underneath the sheet and blanket. The therapist will leave the room so you can have privacy and will knock before coming back in to start the session.
during your massage
The massage therapist will check in throughout your massage session to ensure the pressure and technique being applied is working for you. Your comfort during the session is important to us and we encourage open communication between both therapist and client at all times.
After your massage
The massage therapist will leave the room after the session is ended and you will be be given time alone to dress and exit the treatment room. Depending on the focus of the session, the massage therapist may provide some after-care instructions, such as staying hydrated, applying heat or ice, foam rolling, stretching or strengthening techniques.
All-Inclusive Pricing. No Tips.
Massage therapy is healthcare and we do not accept tips because cost transparency in healthcare is important. Tipping is psychologically stressful for both client and therapist; it discourages a healthy therapeutic relationship and the practice of tipping contributes to wage instability for massage therapists.
Booking Policies
Booking
an Appointment
Credit cards are required to hold your appointment whether booking online, in person or over the phone. All forms must be completed prior to receiving your service.
Cancellation
Policy
Please let us know by 6pm the day before your appointment if you need to cancel or reschedule your service. If you cancel the day of your appointment we charge a nonrefundable cancellation fee equal to 50% of your booked service. We not not accept cancellation requests by email or website message, please call the office to speak with a receptionist or leave a voicemail. After 3 same day cancellations Urban Massage may choose to require nonrefundable prepayment in full for all appointments scheduled.
Health
Guidelines
Please complete the digital pre-appointment health screening survey prior to coming in for your appointment. If you believe you should reschedule your massage based on the criteria outlined in the health screening, please do so. Please sanitize your hands upon arrival. We do not require masks, but if you would like the practitioner to wear one during your session, please let us know when you arrive and we will be happy to accommodate the request.
Refusal
of Service
Urban Massage may choose to refer a client to a different massage provider, discontinue or decline service in some situations.
Booking
for Two People
We have the capacity to book two people in the same room at the same time. If you would like to be in the same room with another person during your massage, you may call to book two appointments at the same time in the same room. The pricing is per person and is based on the length and type of session you receive. We allow our standard 55 and 85 minute massages services to be booked in the same room.
Not Handicap
or Wheelchair
Accessible
We're sorry, after speaking to a representative from the ADA, it was concluded that due to our building being built in the 1800s, the original design limitations make structural changes to the building not feasible. If you are looking for a massage therapy business that is handicap accessible, please reach out and we would be happy to refer you to a different business that is handicap accessible.
Buying
Gift Cards
When purchasing a gift card online, you must first make an account. Purchasing a gift card online allows for the option to email the gift card to the recipient. If you want a printed copy, we recommend emailing the gift card to yourself and printing it out to give to the recipient. Gift cards are available for purchase in person at our office location as well. Sorry, we do not mail gift cards through the postal service.